Policy & Terms

PLEASE READ BEFORE PLACING YOUR ORDER

PLEASE NOTE: ALL SALES ARE FINAL
 

ORDERING 

To ensure that your package is properly delivered and received within the time frame advertised, please make sure to enter the following when placing an order:

  • Correct Size
  • Correct Address (including Apt/Suite #)
  • Correct Email
  • Proper Punctuation
BLVCK LUX cannot take responsibility for incorrect information. 
 BUSINESS DAYS DO NOT INCLUDE WEEKENDS OR HOLIDAYS.

SHIPPING

Shipping fees are non-refundable. If you refuse any shipments from BlvckLux.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. We are unable to ship to a PO Box.

TRACKING

If your tracking information states that your package was delivered and you have not received it, you must address this with the United States Postal Service. It is important to provide the correct address because we ship to whatever address is provided in the order. We do not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered or refused.

IMPORTANT SHIPPING INFORMATION

DUE TO THE HIGH VOLUME OF ORDERS,
WE CANNOT CANCEL AN ORDER AFTER IT HAS BEEN PLACED. 
Please allow up to 7-15 Business Days to process your order.
 

RETURNS/EXCHANGES

ALL SALES ARE FINAL.
Due to our products being considered as intimates, we do not accept any returns/exchanges. If our team makes an error on our end, please let us know and we will get it corrected for you.
IMPORTANT: *If your order is out of stock, we will issue a store credit for the item(s) not in stock.* 
PLEASE REVIEW OUR FAQS FOR MORE QUESTIONS REGARDING RETURNS/EXCHANGES.

SHIPPING RATES

Please be aware the order will not be shipped until after the order is processed.

We offer First Class Shipping (1-5 Business Days) and Priority Shipping (1-3 Business Days).

Orders may arrive between 1-3 days *after it is scanned by USPS, however, in very rare instances, please allow up to 3 days. 

PLEASE TRY TO ORDER MONDAY TO FRIDAY TO ENSURE FAST DELIVERY.
Black Friday Sale: Please allow 7-14 business days for processing and shipping. 
Shipping will proceed on the first working day after holiday.

SMS/MMS Mobile Message Marketing Program Terms and Conditions

Blvck Lux (hereinafter, “We,” “Us,” “Our”) is offering a mobile messaging program (the “Program”), which you agree to use and participate in, subject to these Mobile Messaging Terms and Conditions (the “Agreement”). We may modify or cancel the Program or any of its features without notice. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts. We may also modify this Agreement at any time and your continued use of the Program following the effective date of any such changes shall constitute your acceptance of such changes.

The Program allows Users to receive SMS/MMS mobile messages by opting into the Program, such as through online or application-based subscription forms. Your consent to receive automated marketing text messages is not required as a condition of purchasing any goods or services. Regardless of the opt-in method you used to join the Program, you agree that this Agreement applies to your participation in the Program. If you have opted in, the Program provides updates, alerts, information, promotions, specials, and other marketing offers (e.g., product discounts) from Blvck Lux via text messages through your wireless provider to the mobile number you provided. SMS/MMS mobile messages may be sent using an automated telephone dialing system or other technology. Message frequency varies. You are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP to any mobile message from Us in order to opt-out of the Program. You may receive an additional mobile message confirming your decision to opt-out. You understand and agree that the preceding options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.

For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.

We may change any telephone number we use to operate the Program at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Program are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. You agree to maintain accurate, complete, and up-to-date information with us related to your receipt of messages, including, without limitation, notifying us immediately if you change your mobile number.

You agree to indemnify, defend, and hold us harmless from any third-party claims, liability, damages, or costs arising from your use of the Program or from you providing us with a phone number that is not your own. If at any time you intend to stop using the mobile telephone number that has been used to subscribe to the Program, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the Opt-Out process set forth above prior to ending your use of the mobile telephone number. You understand and agree that your agreement to do so is a required part of these terms and conditions. You further agree that, if you change your telephone number without notifying Us of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by Us, or any party that assists in the delivery of the SMS/MMS mobile messages, as a result of claims brought by individual(s) who are later assigned that mobile telephone number.This duty and agreement shall survive any cancellation or termination of your agreement to participate in any of our Programs.

You agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Program, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

You may not use or engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18), and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of adult age in your jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.

Thank you for choosing Blvck Lux!